Mastering Feedback
Everything You’ve Never Been Told About How to Give Feedback
By Beth Wonson
More and more leaders are facing complex personnel challenges that could have been easily avoided if feedback had been given early on. When asked why they didn’t give feedback when their challenge first arose, these leaders say things like, “I didn’t want to upset them” or “I wasn’t sure how they’d react” or “I want everyone to be happy”.
What Beth Wonson has learned over the 15+ years she’s been coaching and consulting with professionals is that, most often, they haven’t been taught how to give feedback effectively. In fact one manager was told to just grin and bear it - “nobody likes feedback so get it over with as fast as you can”.
Proven 4-Step Process
Beth remedies this lack of training and education with the simple 4-step process laid out in this book. In no time at all, it will have you skillful and confident in both giving and receiving feedback in ways that foster empowerment, growth, and development in yourself and others.
A slim book packed with activities, examples, and a step-by-step process, “Mastering Feedback” will become your go to resource for giving feedback without unnecessary drama or fear.
You too can become a role model for normalizing feedback as part of the healthy culture of your workplace regardless of your position or job. And you will begin to ask for feedback so you can grow and develop yourself.
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PRAISE FOR “MASTERING FEEDBACK”
“When the going gets tough, people get....quiet. And silence impacts our ability not only to connect, but to truly understand one another. Too many organizations have impeded connection due to silence and avoidance when feedback loops are needed most. In this new book “Mastering Feedback”, Beth Wonson has done the work for us. Beth and team de-mystify one of the most challenging aspects of effective leadership. Whether you are leading a company, leading a team, or just want to improve your own leadership skills, this guide is a must read. Clear, effective and actionable, you’ll be equipped and wishing everyone around you had read it too.”
“This is a gem of a book. Beth Wonson has developed a clear system for providing feedback that is beneficial both to the giver and the recipient of the feedback. It’s extremely useful in personal as well as professional settings. Now, with this book, we have a concise, easy-to-follow, easy-to-implement guide to that system. I highly recommend this very practical tool!”
“I can say without hesitation that nobody’s more skilled than Beth and her team at maximizing your potential as a leader.”
“Giving feedback is one of the most important things a manager can do. The step by step exercises in this book can help anyone give more effective and palatable feedback, which is the best tool a manager can have.”
“Beth Wonson has taken one of a supervisor’s essential tasks and turned it on its head; suddenly it isn’t scary anymore. I recommend this easy-to-digest guide to everyone who supervises someone. This is the best discussion of feedback in my 30+ years of management and Human Resources consulting. I wish I’d had “Mastering Feedback” years ago to use in my Supervisor Training curriculum.”
About Beth Wonson
Beth Wonson, Author and Founder of Navigating Challenging Dialogue
Beth developed the Navigating Challenging Dialogue® (NCD) process out of a desire to help herself become a better manager, leader, parent, and friend. As she began working with the tools she developed, she got requests to help people, teams, and organizations become better at having tough – but essential – conversations.
For much of my adult life, I thought I was a direct and clear communicator. What I didn’t realize was how much I was letting my emotions lead my reactions and my communication.
I wasn’t as clear as I’d hoped. In fact, it often caused upset and hurt feelings that took time to repair. This held me back from promotions and caused my team to spend a lot of time trying to work around my emotions.
I finally got fed up with all the time wasted clearing up miscommunication. Through research and practice, I created Navigating Challenging Dialogue®. Following my 4-step framework not only made me a better communicator, it improved all of my relationships. – Beth Wonson
In 2010, Beth Wonson & Company was launched. Since then, Beth has been speaking, coaching, mentoring, and training individuals and teams. Now, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
NCD is now a proven tool for improving culture, clarity, and retention in organizations. To reach even more people, Beth has now published two books for implementing NCD:
Turn This Conversation Around: The 4-Stage Process for Communication with Connection
Mastering Feedback: Everything You’ve Never Been Told About How to Give Feedback
Beth speaks nationally about the urgent need to have high-stakes conversations in healthy ways, even with people we don’t agree with. “Until we learn to listen with curiosity, build empathy, and focus on the good of the whole when having tough conversations, we will not be able to move the needle on our most complex challenges.”
In addition to training and speaking, Beth is an ICF accredited Leadership Coach, providing mentoring and consulting services.
Let’s Work Together
Contact Beth: support@ncdsolution.com or Schedule a Free Call.