Are There Conversations You Dread or Avoid?
Are There Conflicts You’d Like Resolved, But Can’t See A Path Through? 

Both at home and work, there are times when we’re faced with conversations that feel hard, risky, or just exhausting. It’s human nature to dig in and try to find a way through challenging conversations. It’s often the urge to be heard and understood that leads to conflict and damaged relationships. 

The NCD Essentials Workshop Transforms Tough Conversations

In the NCD Essentials workshop, you’ll learn Navigating Challenging Dialogue® (NCD), the NCD Process, and the NCD Principles. These are proven tools for effective, fact-based dialogue, even when communication feels risky. Learn to create connections and achieve results through clear, empathetic communication. 

You’ll bring your own real-world challenges to class. Then, using the 4-Stage NCD Process, you’ll learn to:

• Navigate difficult conversations with fact-based dialogue

• Improve trust, build connection

• Establish a healthier relationship with the other party 

Navigating Challenging Dialogue Works When You’re Facing a Challenge

Whether you’re a manager, leader, parent – or anyone facing a stressful conversation – this course will transform how you engage with others and handle conflicts. The NCD Process is a framework for fact-based dialogue, even when communication feels risky: 

• Conversations that bring up conflict

• Giving and receiving feedback

• Providing customer service

• Acting in a management or leadership role

• Coaching your staff or team

• At home, work, or wherever you have conversations that can feel risky

By Design, This Is Not a Typical Workshop Where You Sit Back and Listen to the Instructor

This course is experiential. You will write-up 2 scenarios of your own to learn and practice the NCD Process during the workshop. Each scenario will describe a conversation you'll be having with one specific person. This should be a conversation that you anticipate may be challenging or which you've been dreading.  

Navigating Challenging Dialogue is Your Communication Toolkit 

• By following the NCD Process, you can have effective conversations which are less stressful and more productive. 

• Practicing the NCD Principles will develop the skills that lead to building trust: self-awareness, emotional self-regulation, empathy, and curiosity. 

• These skills are foundational to being effective in communication, leadership, and incorporating coaching skills into the workplace. 

Using Navigating Challenging Dialogue® has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.